Help Centre
89cd Frequently Asked Questions
Everything Bangladesh players need to know about 89cd — from creating your account and depositing via bKash or Nagad, to cricket betting, slot games, bonuses, and keeping your account safe.
This FAQ page covers the most common questions asked by 89cd players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Whether you are new to the platform or a returning player, the answers below cover account setup, deposits and withdrawals via mobile wallets and bank transfer, game rules and fair play, bonus terms, and responsible gaming tools. If your question is not answered here, our support team is available around the clock.
Quick Help
Most Common Topics
How to sign up, complete KYC, reset your password, and manage your 89cd account — including what to do if you need to close it.
Step-by-step guidance on depositing via bKash, Nagad, Rocket, and Upay, plus minimum amounts, processing times, and withdrawal instructions.
Cricket betting markets, slot game selection, live casino rules, RTP transparency, and how to play on mobile — all answered in plain English.
Welcome bonus eligibility, how wagering requirements work, free spins, the loyalty programme, and seasonal promotions around Eid and BPL season.
Platform security, data protection, age verification, self-exclusion options, and how to get help if gambling is becoming a concern.
Our support team is online 24/7 via live chat inside your account dashboard and by email at [email protected]. Response time for responsible gaming queries is under 2 hours.
Section 1
Account & Registration
Creating an account on 89cd takes less than two minutes. Visit the 89cd Login page, click the registration option, and fill in your full name, mobile number, email address, and a secure password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before submitting. Once submitted, your account is created immediately and you can log in and explore the platform.
To complete KYC verification on 89cd, you need a valid government-issued identity document. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate. You will be asked to upload a clear photograph or scan of the document. Verification is typically completed within 24 hours of submission and is required before your first withdrawal can be processed.
You can reset your 89cd password from the login page by clicking the 'Forgot Password' link. Enter the mobile number or email address registered to your account, and a password reset link or OTP will be sent to you. Follow the instructions in the message to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact 89cd support via live chat.
No. 89cd permits only one account per person. Creating multiple accounts — whether under the same name or different details — is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any pending balances forfeited. If you have accidentally created a duplicate account, contact support immediately to have the issue resolved before it affects your primary account.
To permanently close your 89cd account, contact the support team via live chat or email at [email protected] and request account closure. Before closing, ensure that your account balance has been withdrawn, as any remaining funds after closure may take additional processing time to return. Note that if you are closing your account because of gambling concerns, 89cd recommends using the self-exclusion tool instead, which preserves your balance while blocking all wagering access.
Section 2
Deposits & Withdrawals
To deposit via bKash on 89cd, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a 89cd bKash merchant number and a reference code. Open your bKash app, select Send Money or Payment, enter the 89cd number and the exact amount, and use the reference code in the reference field. Your deposit is typically credited to your 89cd account within a few minutes of the bKash transaction being confirmed.
Nagad deposits on 89cd are processed in real time in most cases and typically appear in your account balance within 5 to 15 minutes of the transaction being completed in the Nagad app. During peak periods — particularly on BPL match days or major tournament evenings — processing may take slightly longer. If your deposit has not appeared after 30 minutes, contact 89cd support with your Nagad transaction ID and the deposit amount for a manual check.
The minimum deposit amount on 89cd is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit cap at the payment-method level, although individual accounts may have deposit limits set by the player under the responsible gaming tools.
The minimum withdrawal amount on 89cd is ৳500 for all payment methods including bKash, Nagad, Rocket, and Upay. Withdrawals below this threshold are not processed. There is no fee charged by 89cd on withdrawals, though your mobile wallet or bank provider may apply their own standard transaction charges. Withdrawals are only available to accounts that have completed KYC identity verification.
Withdrawals on 89cd are processed within 1 to 24 hours for mobile wallet methods such as bKash, Nagad, Rocket, and Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or other Bangladeshi banks typically take 1 to 3 business days to reflect in your bank account. Processing times may be slightly longer during high-volume periods or if your account requires an additional verification step before the withdrawal is approved.
89cd does not charge any platform-level fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request for withdrawal is sent to your payment method. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction service charges, which are outside 89cd's control. We recommend checking your provider's current fee schedule.
Section 3
Games & Gameplay
To place a cricket bet on 89cd, navigate to the Cricket section from the main menu. You will see a list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Click on the match you want to bet on, browse the available markets (match winner, top batsman, total runs, and more), and click the odds for the selection you want. Your selection is added to the bet slip — enter your stake in BDT and confirm the bet.
89cd covers a wide range of cricket tournaments for Bangladesh players, including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers international matches including Test, ODI, and T20 series. In-play betting is available on most major matches, allowing you to place bets while the game is in progress with live-updated odds.
89cd offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The Slots section includes classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. You can filter by provider, theme, or feature type to find games that suit your preference. The platform also highlights new releases and fan favourites for players in Bangladesh.
All casino games on 89cd use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and dice roll is entirely random and independent of previous results. Games from providers such as Pragmatic Play, NetEnt, and Microgaming are independently tested and certified for fairness by recognised testing laboratories. The Return to Player (RTP) percentage for each slot game is disclosed in the game's information panel.
Yes. The 89cd platform is fully optimised for mobile browsers on Android and iOS devices, including the most popular smartphones used in Bangladesh. All games — slots, live casino tables, and sports betting — are accessible directly through your mobile browser without needing to download any separate app. The mobile experience is designed to match the desktop version in terms of game variety, payment options, and account management features.
Section 4
Bonuses & Promotions
89cd offers a welcome bonus for new players on their first deposit. The bonus details — including the match percentage, maximum bonus amount in BDT, and wagering requirements — are displayed on the promotions page within the platform. To claim the welcome bonus, make your first deposit of at least the stated minimum qualifying amount after registering your account. The bonus is typically credited to your account automatically within a few minutes of your deposit being confirmed.
Wagering requirements specify how many times you need to bet the bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 25x wagering requirement means you need to place a total of ৳25,000 in eligible bets before the bonus converts to withdrawable cash. Not all game types contribute equally — slots often contribute 100%, while table games may contribute less. The specific contribution rates are listed in each promotion's terms.
No. Bonus funds on 89cd are subject to wagering requirements that must be met before they can be withdrawn as cash. The specific wagering requirement (such as 20x or 30x the bonus amount) is stated clearly in the promotional terms for each offer. Your real-money balance and your bonus balance are tracked separately, and you can always withdraw your real-money balance at any time regardless of whether a bonus is active on your account.
89cd rewards regular players through an ongoing loyalty programme where points are earned on qualifying bets placed on casino games and sports. Accumulated points can be exchanged for bonus credits or used to unlock rewards at higher loyalty tiers. Players who wager consistently over time are eligible for VIP status, which comes with benefits including higher deposit limits, dedicated account support, and exclusive seasonal promotions tied to events like Eid, Pohela Boishakh, and major cricket tournaments.
Yes. 89cd runs seasonal promotions aligned with key events in the Bangladesh calendar, including the Bangladesh Premier League (BPL) cricket season, Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and major ICC tournaments. These promotions typically include enhanced odds on cricket matches, deposit match bonuses, free spins on featured slots, and tournament leaderboard prizes. All active promotions are listed inside the platform's promotions section once you are logged in.
Section 5
Safety & Responsible Gaming
89cd is a safe and reliable platform protected by 256-bit SSL encryption, which secures all data transmitted between your device and the platform. All player funds are held separately from operational funds. 89cd does not make specific claims about local licensing, and players are responsible for understanding the laws applicable to online gambling in their own jurisdiction. The platform operates internationally and applies industry-standard security and responsible gaming practices.
89cd protects your personal and financial data using 256-bit SSL/TLS encryption on all connections, encryption at rest for stored sensitive data, and strict access controls that limit data access to authorised staff only. Payment data such as your bKash or Nagad account number is stored securely and is never shared with third parties beyond what is necessary to process transactions. Full details are available in the 89cd Privacy Policy.
The minimum age to register and play on 89cd is 18 years. This restriction is strictly enforced through identity verification during the KYC process, which requires a government-issued document such as a Bangladesh NID or passport confirming your date of birth. Any account found to belong to a player under 18 is immediately closed, deposits are returned, and any winnings are forfeited. 89cd takes underage gambling prevention very seriously.
To self-exclude from 89cd, contact the support team via live chat or email at [email protected] and request a self-exclusion. You can choose a period of 6 months, 1 year, 2 years, or permanent exclusion. During exclusion, all platform access is blocked, marketing communications are suspended, and your remaining balance is returned to you. Self-exclusion cannot be reversed during the chosen period. See the Responsible Gaming page for full details on available tools.
89cd support is available 24 hours a day, seven days a week. The fastest way to reach us is via live chat inside your account dashboard. You can also email [email protected] — responsible gaming and account enquiries are acknowledged within 2 hours and resolved within 24 hours. WhatsApp support is available at +880 1700 000 000. All support channels operate on Bangladesh Standard Time (BST, UTC+6) every day of the year.
Need immediate help with a gambling concern? Do not wait. Contact our welfare team directly via live chat inside your 89cd account dashboard or email [email protected] with the subject line "Responsible Gaming". All welfare enquiries are treated confidentially and handled by a dedicated team, not standard customer service. You can also visit our full Responsible Gaming page for detailed guidance on deposit limits, time-out tools, and self-exclusion.
Still Have Questions?
Our support team is online around the clock. Or jump straight into the 89cd platform and explore cricket betting, live casino, and hundreds of slot games — with safe, instant bKash and Nagad deposits.