Player Safety First

Responsible Gaming at 89cd

89cd believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support channels available to every player in Bangladesh who wants to keep their gaming experience safe, controlled, and fun.

18+ strictly enforced Self-managed deposit limits Self-exclusion available 24/7 support via live chat

Our Commitment

How 89cd Keeps Gaming Safe

89cd has built responsible gaming into the core of the platform — not as an afterthought, but as a fundamental principle. The six commitments below summarise how we protect players every day. Full details on each are set out in the sections that follow.

18+ Age Verification

Every player must be 18 years of age or older to register and play on the 89cd platform. Age is verified at registration and again before the first withdrawal is processed. Accounts found to belong to underage individuals are closed immediately and deposits returned.

Player-Set Deposit Limits

You decide how much you deposit — daily, weekly, or monthly. Once set, your chosen limit cannot be increased without a mandatory 24-hour cooling-off period, which means impulsive decisions cannot override a limit you have carefully chosen in advance.

Session Time-Out

The 89cd platform allows you to set a session time-out of between 24 hours and 6 weeks. During the time- out period, your account is temporarily inaccessible for wagering. This tool is ideal when you feel you need a short break without committing to a full self-exclusion.

Self-Exclusion Programme

Players who feel their gambling is becoming a problem can request a self-exclusion of 6 months, 1 year, 2 years, or permanent. During self-exclusion, all access to wagering is blocked, marketing communications are suspended, and our team is notified to apply additional account-level controls.

Behavioural Monitoring

89cd's internal systems monitor patterns that may indicate gambling harm — including rapid deposit sequences, unusually long sessions, and significant increases in bet size. Where these patterns are flagged, our responsible gaming team may reach out proactively to check in with the player.

24/7 Support Access

Our support team is available around the clock via live chat inside your account dashboard and by email. Responsible gaming enquiries are treated with complete confidentiality and are escalated directly to a dedicated welfare team rather than a standard customer service queue.

Section 1

Age Restriction

The 89cd platform is strictly for adults aged 18 and above. This is not simply a policy preference — it is a core ethical and legal obligation that 89cd takes seriously at every stage of the player journey, from registration to withdrawal.

Age Verification at Registration

When you create an account on 89cd, you are required to confirm that you are 18 years of age or older. This declaration is legally binding under the terms you accept at registration. Within a reasonable period of account creation — and before any withdrawal can be processed — you will be asked to complete a Know Your Customer (KYC) verification step that includes confirmation of your date of birth via a government-issued identity document such as your National Identity Card (NID), passport, or birth certificate.

Consequences of Underage Access

If 89cd discovers at any point that an account is held by an individual under the age of 18, the following actions are taken immediately:

The account is permanently closed and access is revoked
All deposits made by the underage player are returned via the original payment method
Any winnings accumulated during the period of underage access are forfeited
Where required by applicable law, the matter may be reported to relevant authorities

Parental Controls and Child Safety

If you share a device with children or young people, 89cd strongly recommends activating parental control software on that device to prevent inadvertent access to the platform. Always log out of your 89cd account after each session and do not store your login credentials where they are accessible to others. If you suspect that a minor has accessed your account, contact support immediately at [email protected].

Important: If you are under 18 years of age, you must not attempt to register or use the 89cd platform under any circumstances. This restriction applies to all games, sports betting, and any other wagering feature on the platform.

Section 2

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify, particularly in yourself. 89cd encourages all players to periodically reflect honestly on their gambling habits. The warning signs below are widely recognised indicators that gambling may have moved beyond entertainment and into harmful territory.

Warning Signs to Watch For

Gambling with money that is budgeted for essential expenses such as rent, food, utilities, or loan repayments
Feeling a compulsive need to chase losses by placing further bets to "win back" money already lost
Lying to family members, friends, or colleagues about the amount of time or money spent gambling
Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling
Feeling irritable, anxious, or restless when not gambling, or when attempting to reduce how much you gamble
Needing to gamble with increasingly large amounts of money to achieve the same level of excitement or satisfaction
Borrowing money — including through mobile financial services like bKash or Nagad — specifically to fund gambling activity
Repeatedly failing to successfully cut down or stop gambling despite genuine attempts to do so

If you recognise two or more of the above signs in your own behaviour, we encourage you to use the responsible gaming tools described on this page or to contact our support team. You do not need to be in crisis to reach out — early intervention is always more effective than waiting until problems escalate.

Self-assessment: Honest self-reflection is the first step toward responsible play. Ask yourself: Am I gambling for fun, or am I gambling to escape problems or relieve negative feelings? If the answer is the latter, it may be time to use a time-out or speak with someone.

Section 3

Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are genuinely comfortable with. 89cd gives every player the ability to set a personal deposit limit directly from their account dashboard at any time.

How Deposit Limits Work

You can set a maximum deposit amount for any of three time periods:

Daily limit: the maximum total you may deposit within any single calendar day (Bangladesh Standard Time, UTC+6)
Weekly limit: the maximum total you may deposit across any rolling seven-day period
Monthly limit: the maximum total you may deposit across any rolling 30-day period

Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and any bank transfer — so the combined total of deposits from all sources is counted toward your limit, not each method individually.

Changing Your Deposit Limit

Reducing a limit: takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.

Increasing a limit: subject to a mandatory 24-hour cooling-off period before the increase takes effect. This delay exists specifically to prevent impulsive decisions made in the heat of the moment from overriding limits you set when thinking clearly.

Setting Your Limit

Log in to your 89cd account Access the platform via the 89cd Login page using your registered username and password.
Navigate to Responsible Gaming Settings Go to your account dashboard and select the Responsible Gaming or Account Limits section from the menu.
Select Deposit Limits Choose daily, weekly, or monthly, then enter your preferred maximum amount in Taka (৳).
Confirm and Save Confirm your selection. Reductions take effect immediately; increases activate after the 24-hour cooling-off period.

Our recommendation: Set your deposit limit before your first deposit, not after. Deciding your budget in advance — when you are not actively engaged in gameplay — produces more considered and realistic limits than setting them reactively.

Section 4

Time-Out Tools

Sometimes a short break is all it takes to reset perspective and return to healthy gambling habits. The 89cd time-out feature allows you to temporarily suspend access to your account for a defined period without the permanence of a full self-exclusion.

Available Time-Out Periods

24 hours — a single day's break, useful after a losing session or when you feel emotions are affecting your decisions
72 hours — a weekend or short break to re-evaluate your gambling habits
1 week — a fuller pause that gives you time to reflect and speak with family or friends if needed
2 weeks — an extended break suitable for players who have noticed early warning signs
6 weeks — the maximum short time-out, recommended when patterns of concern have already been identified

What Happens During a Time-Out

While your account is in a time-out period, the following apply:

You cannot log in to the platform or place any bets
All pending promotional offers are paused and will not expire during the time-out
Marketing emails and promotional notifications are suspended for the duration
Your account balance is preserved in full and no fees are charged
You can still contact support for non-wagering matters such as account queries

Ending a Time-Out Early

Time-outs of 24 or 72 hours expire automatically once the period elapses. For time-outs of one week or longer, the period cannot be shortened once activated — this is intentional. The purpose of a longer time-out is to create a genuine interruption to habitual play, and the ability to cancel it early would undermine that purpose. If you need to discuss your situation during a time-out, contact support directly.

How to activate a time-out: Log in to your account dashboard, navigate to Responsible Gaming Settings, select Time-Out, choose your preferred duration, and confirm. The time-out takes effect within minutes of confirmation.

Section 5

Self-Exclusion

Self-exclusion is a formal commitment to stop gambling on the 89cd platform for a sustained period. It is the strongest responsible gaming tool available and is appropriate when a player recognises that gambling is causing them genuine harm and that shorter measures — such as deposit limits or time-outs — have not been sufficient.

Self-Exclusion Periods

6 months — recommended as a starting point for players who are concerned about their gambling behaviour
1 year — a more substantial break for players who have experienced financial or personal difficulties related to gambling
2 years — for players who require an extended period of distance from gambling to rebuild healthy habits
Permanent exclusion — an indefinite block with no expiry date, suitable for players who wish to stop gambling on 89cd permanently

What Self-Exclusion Covers

Once a self-exclusion is in place, the following restrictions apply immediately:

All access to the 89cd platform is blocked — you cannot log in, place bets, or access any wagering feature
All marketing and promotional communications from 89cd are permanently suspended for the duration of the exclusion
Any funds remaining in your account balance at the time of exclusion are returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay)
89cd staff are notified to ensure that any contact you initiate during the exclusion period is handled by the welfare team, not standard support

Requesting Self-Exclusion

Contact the support team directly Self-exclusion requests are processed by a human team member, not an automated system. Contact us via live chat inside your account dashboard or email [email protected] with the subject line "Self-Exclusion Request".
State your preferred exclusion period Tell us whether you want a 6-month, 1-year, 2-year, or permanent self-exclusion. If you are unsure, our welfare team can discuss the options with you.
Verify your identity We will confirm your identity to ensure the exclusion is applied to the correct account. This step protects against accidental exclusions.
Exclusion takes effect within 24 hours Once confirmed, your account will be restricted within 24 hours. We will notify you by email when the exclusion is active. Your balance will be returned within 3–5 business days.

Returning After Self-Exclusion

For exclusions of 6 months, 1 year, or 2 years, you may apply to reopen your account once the full exclusion period has expired. Reinstatement is not automatic — you must contact the support team and complete a responsible gaming assessment before access is restored. For permanent self-exclusion, 89cd does not process reinstatement requests under any circumstances.

If you are in self-exclusion: Please do not attempt to open a new account to circumvent the exclusion. 89cd uses identity verification checks to detect and close duplicate accounts created during an active exclusion period. Creating a new account during self-exclusion is a violation of our Terms & Conditions.

Section 6

Protecting Vulnerable Players

89cd recognises that some players may be more vulnerable to gambling-related harm than others. This includes individuals experiencing financial hardship, those with a history of addiction, and those who are going through significant personal stress. The platform takes additional steps to identify and support these players.

Proactive Outreach

Our responsible gaming monitoring system flags accounts that display behavioural patterns associated with problematic gambling — such as frequent back-to-back deposits, significant session length increases, or a rapid escalation in wagering amounts. When these flags are raised, a member of our welfare team will make contact with the player to check in and offer information about available tools and support resources. This outreach is not punitive — it is a welfare measure, and players are always treated with respect and confidentiality.

Account-Level Controls Applied by 89cd

In cases where 89cd has genuine reason to believe a player is experiencing harm — and particularly where a player has not responded to outreach — we reserve the right to apply responsible gaming measures to the account proactively, including:

Temporary suspension of deposit functionality pending welfare contact
Reduction of maximum deposit limits as a precautionary measure
Mandatory cooling-off periods before certain wagering features can be accessed

These measures are never applied lightly and are always accompanied by direct communication explaining what has been applied and why, and how the player can contact the welfare team to discuss the situation.

Third-Party Concerns

If you are a family member, friend, or carer of someone who you believe is being harmed by gambling on the 89cd platform, you may contact us at [email protected] to report your concern. We cannot disclose account details to third parties, but we can note the concern and ensure it is reviewed by our welfare team. We encourage family members to have open conversations about gambling with their loved ones and to seek professional guidance where needed.

Confidentiality: All responsible gaming interactions — whether initiated by the player or by 89cd — are treated as strictly confidential. Information shared with the welfare team is not shared with standard customer service staff and is held separately from general account records.

Section 7

Getting Help

Reaching out for help with a gambling problem takes courage, and 89cd fully supports every player who takes that step. Our support team is the first point of contact for any responsible gaming concern, and we are here around the clock.

If you feel that gambling has become a problem for you, please do not wait. Contact our welfare team as soon as possible. We can help you activate a time-out or self-exclusion immediately, discuss your options without pressure, and provide information on appropriate next steps. Everything you share with us is confidential.

Live Chat Support

Available 24 hours a day, seven days a week inside your 89cd account dashboard. Live chat is the fastest way to reach the welfare team. Support hours: 00:00–24:00 BST (UTC+6) every day.

Email Support

Write to us at [email protected] with the subject line "Responsible Gaming". We acknowledge all responsible gaming emails within 2 hours and respond in full within 24 hours.

Reach our team on WhatsApp at +880 1700 000 000. Our welfare team monitors this channel continuously and responds to responsible gaming messages as a priority.

External Support Resources

For players in Bangladesh who need professional support beyond what 89cd can provide, we encourage seeking help from qualified mental health and counselling services available in Dhaka, Chittagong, Sylhet, and other major cities. Talking to a trusted doctor, counsellor, or mental health professional is always a positive step, and 89cd will support any player who chooses to take it.

Remember: Gambling should be entertainment — nothing more. If it stops being fun, it is time to stop. 89cd's responsible gaming tools are here to help you make that call on your own terms, before harm escalates. You are never alone in this. Reach out to our welfare team at any time.

18+ Only — Play Responsibly

Play Smart, Play Safe at 89cd

Responsible gaming starts with the right tools and the right mindset. When you are ready to play, explore 89cd's full range of games — cricket betting, live casino, slots, and more — with your personal limits firmly in place.

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18+ Only — Play Responsibly